All cancellations must be in writing.  Participants cancelling more than fourteen days prior to a course/ride date will receive a refund minus 20% of the full course fee.  No refunds will be given for cancellations within fourteen days of a course/ride date.

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Proform MTB & Gravel / Proform Sport Science reserve the right to cancel courses and rides at any time should they feel that riding conditions are unsafe or for any other circumstances which are outside of their control.  In the event of this occurring, clients will be given as much notice as possible and will be offered either an alternative date for their chosen course or a full refund.

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*Please note, if a course or ride has already started and needed to be cancelled for any reason you will be offered the same course/ride on a different date, no refund will be given.

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Proform MTB & Gravel / Proform Sport Science accept no liability for any loss, damage or injury to persons or property who are participating on a course/ride.  Persons who are participating on a course/ride, do so at their own risk and when doing so agree to abide by the rules and regulations laid down by the instructor(s) present at the time.

 

It is the responsibility of the participant to ride within his/her own limits.  If you do not wish to ride on any part of the route, you always have the option to walk. All participants MUST complete a health screening questionnaire. Please click on the PDF link below and return to us via email at least 48 hours before attending the course once completed. 

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​All participants must ensure that their mountain bikes are suitable for off-road use and are in safe working condition prior to attending courses.  Please click here the Word link below to open the pre-ride bicycle inspection checklist.

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*Please note, if your bicycle is deemed unsafe to ride on the day by the instructor(s) present, you will not be allowed to ride and no refund will be given.  It is the participants responsibility to ensure their bicycle is in safe working order prior to turning up for a course.

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Cycle helmets must be worn at all times as a minimum requirement.  It is also recommended that cycling glasses be worn.  Participants may wish to wear additional protection (elbow and knee pads) when attending our courses, though this is not necessary.

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Minimum age for participants is 14 years of age (except on the Little Shredders Kids club where the minimum age is 10 years).  Those under the age of 16 must be accompanied by an adult.

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*Please note, all Proform MTB & Gravel / Proform Sport Science staff have Disclosure and Barring Service (DBS) clearance. 

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Gift vouchers: 

 

• Gift vouchers are non-refundable and are valid for 12 months from date of purchase

• We do allow the experience to take place after the expiry date providing it is booked before the deadline and is within the same calendar year

• A minimum of Two weeks notice is required for all bookings, but we cannot guaranteed your preferred date during the busiest times (e.g. most summer weekends and public holidays). Please check the website for availability or contact us via the enquiries page to discuss dates